Delete your Dosewise account and data
Last updated: November 1, 2026
Fastest way, in the app: open Profile, tap Delete my account, tick the confirmation box and tap Delete my account permanently. Your account and data are deleted right away and you are signed out.
Cannot use the app? Send us an email (below). We delete your account and the personal data in it within 30 days and confirm by email when it is done.
How to ask by email
- Write from the email address you used for your Dosewise account. If you signed up with a mobile number, write from any email and include that number.
- Send it to shahrambaig.workingmail@gmail.com with the subject Delete my Dosewise account.
- We may ask you one question to make sure the request really comes from you. This protects your health information from being deleted by someone else.
What we delete
- Your account and sign-in details.
- Your name, email address or mobile number.
- Your health profile (age, weight, allergies, medicines, conditions, pregnancy and breastfeeding status).
- Your prescription photos, notes, messages, consultation bookings, medication guides and medicine reminders.
- For pharmacists: your licence number, workplace, and the photos of your licence, ID and selfie.
- Your notification token and device identifier.
What we may keep
We may keep records that no longer identify you, and records we have to keep for safety, fraud prevention or legal reasons. We keep them only as long as that reason applies. Prescription photos are in any case deleted automatically 30 days after a request ends.
Only want to delete some of your data?
You do not have to delete your whole account. To delete only some data:
- Write from the email address you used for your Dosewise account.
- Send it to shahrambaig.workingmail@gmail.com with the subject Delete some of my Dosewise data, and say which data you want deleted (for example, one prescription photo, your messages, or your medicine list).
- We delete it within 30 days and confirm by email.
You can also change or clear your health profile yourself in the app at any time (Profile, then Edit health profile).
More about how we handle your information is in the Dosewise Privacy Policy.